Frequently Asked Questions

Our vending machines fit seamlessly into schools, offices, warehouses, airports, churches, and tourist areas. Offering convenient access to snacks, drinks, and essentials, we provide customized solutions that enhance efficiency and meet the needs of every environment.

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Placements run on a fixed contract term. If you would rather not continue, we need one month’s written notice before the contract end date and we will remove the machine and make good the space. There is no removal charge.

Three to five working days from confirmation. That covers delivery, positioning, connection and the first full stock load, so the machine is live and selling on day one rather than standing empty waiting for product.

Factories, worker dormitories, construction sites, attractions, office buildings and MCST-managed developments across Singapore. Our longest-running sites are industrial — shipyards, JTC premises and manufacturing plants — where staff are on site across shifts and there is nowhere nearby to buy a drink.

It depends more on the type of site than on a single headcount figure. As a working guide: condominiums and residential developments of 300 units or more, factories and manufacturing plants with 100 workers or more, and worker dormitories with 200 residents or more. Shift patterns matter too — a factory running three shifts can support a machine at lower headcount than a single-shift site. If you are near the line, ask us for a free site assessment.

No. For qualifying sites we install, stock and service the machine at no cost to you. You provide the floor space and a power point — we cover the machine, the stock, the servicing and the repairs. We have run on this model since 2012. If you are not sure whether your site qualifies, we will do a free site assessment and tell you either way.

Leading brands across the main categories, plus healthier options. The mix is not fixed: we set it for the site, then adjust after the first few weeks based on what is actually selling. If your staff keep asking for something we do not carry, tell us and we will put it in.

We do, entirely. Our machines report stock levels in real time, so we restock before a slot runs empty rather than waiting for someone to call and tell us. We also run one of the largest service fleets in Singapore, which is what lets us get to a machine quickly when something does go wrong.

  1. Machines are visited by our serviceman at least once per week and increase according to demand.
  2. Each visit will include refilling of the vending machines, routine servicing on the machine, recording of meter reading, cash collection and basic cleaning maintenance.
  3. Technical servicing will be carried out by our skilled technician and/or serviceman 

To maintain cleanliness, wipe down surfaces regularly with a mild detergent and soft cloth. Clean the interior at least once a month, checking for expired items and spills. Additionally, ensure that the coin and bill acceptors are free of debris, as this can affect machine functionality.

It’s recommended to conduct maintenance on your vending machine every 3 to 6 months. Regular checks help ensure optimal performance, prevent breakdowns, and extend the machine’s lifespan. This includes cleaning, inspecting components, and restocking products.

  1. We aim to attend to the vending machines within  3 hours from the time we receive the call
  2. If call is received after 4pm, the technician shall attend to the machine within the next working day. We will strive to attend it on the same day if time permits
  3. Our customer care contact telephone number is: +65 6896 0089 (Mon to Fri , 8.30am to 5.30pm)
  4. After normal working hours, phone calls will be diverted to the Technical Supervisor’s mobile phone to ensure feedbacks are attended to.

We currently have two rental packages to choose from. Short-term rental OR Long-term rental. If you are looking to rent our vending machines for less than 12months, do apply for the short-term rental and if you are looking to rent for longer than 12 months, you can apply for our long term package. To know more information on that, do CLICK HERE to view our packages in details.

Our vending machines accept cash and a full range of cashless payment options, including PayNow, Visa, Mastercard, GrabPay, Google Pay and Alipay. Payment options may vary slightly by machine model — contact us if you need a specific payment mode for your site.

Yes, installation is included when you purchase a vending machine from us. Our team will handle the delivery and setup at your desired location to ensure everything is functioning perfectly. We aim to provide a seamless experience from purchase to operation, allowing you to start serving your customers without any hassle.

We currently have two rental packages to choose from. Short-term rental OR Long-term rental. If you are looking to rent our vending machines for less than 12months, do apply for the short-term rental and if you are looking to rent for longer than 12 months, you can apply for our long term package. To know more information on that, do CLICK HERE to view our packages in details.

If your vending machine breaks down, contact our customer service team. Provide your machine model and a brief description of the issue. We’ll arrange for a technician to visit and repair the machine as soon as possible.

We currently have two rental packages to choose from. Short-term rental OR Long-term rental. If you are looking to rent our vending machines for less than 12months, do apply for the short-term rental and if you are looking to rent for longer than 12 months, you can apply for our long term package. To know more information on that, do CLICK HERE to view our packages in details.

No, you cannot. Do reach out to us and we will provide assistance to you.